Shipping & Delivery Policy

Shipping & Delivery Policy

At Nurin Garments, we are committed to delivering your orders safely, quickly, and efficiently.

Please read our Shipping & Delivery Policy carefully before placing an order.

1. Shipping Coverage

Domestic Shipping

We currently ship across India.

International Shipping

We also offer shipping to selected international destinations. International shipping availability may vary depending on the country and local regulations.

2. Shipping Charges

Within India

✅ Free Shipping on All Orders

We currently offer free shipping across India with no minimum order value.

International Orders

Shipping charges for international orders will be calculated at checkout based on:

  • Destination country
  • Package weight
  • Courier partner rates

Any customs duties, import taxes, or local charges imposed by the destination country are the responsibility of the customer.

3. Order Processing Time

All orders are processed within:

1–3 Business Days

Orders are processed from:

Monday to Saturday

Orders placed on Sundays or public holidays will be processed on the next working day.

During sales, festive seasons, product launches, or high-demand periods, processing times may be slightly extended.

4. Delivery Timeline

India Orders

Estimated delivery time:

3–7 Business Days

Delivery timelines may vary depending on:

  • Customer location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Unexpected logistical disruptions

International Orders

Estimated delivery time:

7–21 Business Days

Delivery timelines vary by destination country and customs clearance procedures.

5. Shipping Partners

To ensure reliable delivery, Nurin Garments works with trusted logistics providers, including the following:

  • Shiprocket
  • Blue Dart
  • Delhivery
  • Other Authorized Courier Partners

The shipping partner assigned to an order may vary depending on serviceability and location.

6. Order Tracking

Once your order has been shipped, you will receive:

  • Email confirmation
  • SMS updates (where applicable)
  • Tracking information

Customers can use the tracking link provided to monitor the status of their shipment.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Transportation disruptions
  • Government restrictions
  • Natural disasters
  • Customs clearance processes
  • Courier partner delays

Nurin Garments is not liable for delays caused by circumstances beyond our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Orders returned due to incorrect addresses may require re-shipping charges.

Please verify all shipping information before placing your order.

9. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery attempts are unsuccessful due to:

  • Customer unavailability
  • Incorrect address
  • Unreachable contact number

The package may be returned to us.

In such cases, re-shipping charges may apply.

10. Damaged Packages During Transit

If your package appears visibly damaged upon delivery:

  • Do not accept the package if the damage is severe.
  • Take photographs immediately.
  • Contact our support team within 48 hours.

For damaged product claims, supporting photos and an unboxing video may be required.

11. Missing or Lost Shipments

If your tracking information shows delivered but you have not received the package:

  1. Contact the courier partner.
  2. Contact Nurin Garments support immediately.

We will work with the courier company to investigate and resolve the issue.

12. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations within India.

Nurin Garments reserves the right to:

  • Disable COD for certain pin codes
  • Verify high-value COD orders before dispatch
  • Restrict COD access in cases of repeated order refusals

13. International Customs & Duties

For international orders:

  • Customs duties
  • Import taxes
  • VAT
  • Other government charges

are the sole responsibility of the customer.

Nurin Garments has no control over customs policies or additional charges imposed by destination countries.

14. Order Acceptance & Ownership

Ownership of the products transfers to the customer upon successful delivery of the order to the provided shipping address.

15. Contact Us

For shipping-related questions, please contact:

Nurin Garments

📧 Email: care@nuringarments.com

📱 Phone/WhatsApp: +91 9341266289

📍 Address: Ratan Singh Road, Frazer Town, Bangalore, Karnataka, India

🕒 Customer Support Hours:

Monday to Saturday

10:00 AM – 7:00 PM IST

Our Promise

At Nurin Garments, every order is packed with care and dispatched with the goal of delivering comfort, confidence, and everyday elegance right to your doorstep.

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